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From POS setup to on-going IT support and everything else in between, Staley Technologies’ in-house technicians and 24/7 support have you covered. We have hundreds of W2 technicians throughout the country as well as support technicians to specialize in setup, compliance and ongoing support.

Our T-Mobile Dealer Support Plan includes the following services:

Service Description
Approved Service Agreement Agreement is compliant with T-Mobile MetroPCS dealer IT requirements 
Remote Login to PC Allows for remote access, control and support of the POS terminal
Remote POS Updates Ensures POS terminal is current on operating system and application updates
Preventative POS Terminal Maintenance Routine POS maintenance to prevent issues
Remote Help Desk Support Trained technicians available 24/7/365 to troubleshoot issues
Equipment Replacement Coordination Coordination and logistics support to return equipment not functioning and replace with new equipment 
TMO EIT Ticket Management Remedy issues related to the T-Mobile network and open tickets on your account
Ingenico Updates Push updates to Ingenico when instructed by T-Mobile
POS Antivirus Protection Prevents hackers from accessing the POS terminal and protects against viruses
On-Site Support Services Available

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